KolaKnot, Inc. (“KolaKnot,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our application and related services (the “Services”). By using our website at https://www.kolaknot.com/ (“Website”), mobile apps, or other Services (collectively, “KolaKnot”), you acknowledge that you have read, understood, and agree to the practices described herein.

Information We Collect

We collect information to operate, maintain, and improve the Services, personalize your experience, and to help ensure the safety and integrity of our community. The types of information collected depend on how you interact with the Services and the features you use.

This information may include details you provide directly, data collected automatically when you use the Services, and information received from third parties in connection with your use of the Services. We collect only the information that is reasonably necessary to provide the Services, comply with legal obligations, and protect our users and platform.

Information You Provide Directly

• • Account registration details (e.g., name, email, phone number, date of birth, gender).
• • Profile content (e.g., photos, bio, interests, posts, messages).
• • Feedback, surveys, support requests, or other communications.

Information Collected Automatically

• • Device and usage information (e.g., device type, unique device ID, IP address, operating system or web browser, app activity, login times).
• • Location information, if enabled, for matching and location-based features.
• • Cookies, analytics, and similar technologies to track app performance and user preferences.

Information from Third Parties

• • Payment processors (e.g., Apple, Google) for subscriptions.
• • Social media accounts (e.g., Facebook, Google) if connected to your profile.
• • Publicly available information to verify identity or detect fraud.

How We Use Your Information

We use the information we collect to operate, support, and improve the Services, and to provide a safe and personalized experience for our users. Specifically, your information may be used for the following purposes:

• • Providing and maintaining the Services: To create and manage your account, enable core features, facilitate connections and interactions, and ensure the Services function as intended.
• • Improving and personalizing your experience: To tailor content, enable matching, recommendations, and features based on your preferences, activity, and interactions, and to enhance overall usability and performance.
• • Processing payments and subscriptions: To process transactions, manage subscriptions, handle billing, and prevent unauthorized or fraudulent payment activity.
• • Communicating with you: To send service-related notifications, respond to inquiries, provide customer support, and, where permitted, tailor communications about KolaKnot, including offers, promotions, advertising, news, events, and other information we believe may be relevant or of interest to you. You may opt out of marketing communications at any time.
• • Enforcing our policies: To monitor compliance with our Terms of Service, Community Guidelines, and other policies, and to take appropriate action when violations occur.
• • Promoting safety and security: To detect, prevent, and investigate fraud, abuse, security incidents, or other misuse of the Services, and to protect the rights, safety, and wellbeing of our users and others.
• • Complying with legal obligations: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• • Facilitating connections and interactions: To enable matching, recommendations, and other features that allow you to connect and interact with other users of the Services.
• • Analytics and performance monitoring: To monitor, analyze, and evaluate usage trends, user activity, and engagement in order to improve the functionality, performance, and reliability of the Services.
• • Service improvement and business operations: To operate, maintain, and improve the Services, develop new features, and support our overall business operations.
• • Legitimate business interests: Where we have a legitimate interest, such as conducting research and analytics (including marketing research), ensuring network and information security, preventing fraud, enforcing our Terms of Service, conditions, and policies, or establishing, exercising, or defending legal claims.

Sharing Your Information

• • We do not sell your personal information.
• • We share information only as necessary to operate the Services, comply with legal obligations, and protect our users and platform.
• • Any sharing of information is conducted in a manner consistent with this Privacy Policy and applicable law.

Specifically, we may share your information in the following circumstances:

• • Service Providers: We may share information with trusted third-party service providers who perform services on our behalf, such as payment processing, subscription management, data analytics, cloud hosting, customer support, and technical infrastructure. These providers are authorized to use your information only as necessary to perform services for us and are subject to confidentiality and security obligations.
• • Third-party services: you interact with. If you choose to interact with third-party services (such as using a social media account to log in), those third parties may collect information about your activity on the Services and may share information in accordance with their own privacy policies.
• • Legal Compliance and Safety: We may disclose information when required to do so by law, regulation, legal process, or governmental request, or when we believe disclosure is reasonably necessary to protect the rights, property, or safety of KolaKnot, our users, or others, including for fraud prevention and security purposes.
• • With Other Users: Certain information you choose to make public—such as your profile information, photos, and bio—may be visible to other users of the Services in accordance with your privacy settings and interactions within the app.
• • Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will ensure that any such transfer is subject to appropriate confidentiality and data protection requirements.

Data Retention & Account Deletion

Data Retention

• • We retain personal information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect the safety and integrity of our community.
• • Retention periods may vary depending on the nature of the data and applicable legal requirements.
• • When personal information is no longer required for these purposes, we securely delete, anonymize, or de-identify it in accordance with applicable laws and industry standards.

Account Deletion

• • You may request deletion of your account at any time through the in-app settings or by contacting us at info@kolaknot.com.

Upon receiving a deletion request:

• • Your profile will be deactivated and removed from public view.
• • Personal information associated with your account will be permanently deleted, except where retention is required for legal, regulatory, fraud prevention, dispute resolution, or legitimate business purposes.
• • Certain non-identifiable or aggregated data may be retained for analytics, security, and service improvement.

Please note that backup copies of your information may remain in secure storage for a limited period before being permanently deleted.

Important Notes

• • Deleting your account is irreversible.
• • If you reinstall the app or create a new account, previous data will not be restored.
• • Content shared with other users (e.g., chats) may remain visible to them unless separately deleted, subject to system limitations.

User Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

Your Rights May Include: (This title should be black text color and positioned like information we collect section)

• • Right to Access: You may request confirmation of whether we process your personal information and request a copy of the data we hold about you.
• • Right to Correction: You may request that we correct or update inaccurate or incomplete personal information.
• • Right to Deletion: You may request deletion of your personal information, subject to certain legal, regulatory, or legitimate business obligations.
• • Right to Restrict or Object to Processing: You may request that we limit how we use your personal information or object to certain types of processing where permitted by law.
• • Right to Data Portability: Where applicable, you may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• • Right to Withdraw Consent: If we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

You may exercise your rights by accessing your account settings within the app (where available) or contacting us at info@kolaknot.com. We may need to verify your identity before processing certain requests to protect your privacy and security. We will respond to verified requests within the timeframe required by applicable law.

Additional Rights for California Residents (CCPA/CPRA)

• • No Sale of Personal Information: For purposes of the California Consumer Privacy Act (CCPA/CPRA), KolaKnot does not sell personal information and does not have actual knowledge of selling personal information of minors under the age of 16.
• • Non-Discrimination: California residents have the right not to receive discriminatory treatment for exercising their privacy rights under applicable law.
• • Authorized Agent: You may designate an authorized agent to submit a verifiable request on your behalf. We may require proof of authorization and identity verification before processing such requests.
• • Verification Process: To protect your privacy and security, we may request information sufficient to verify your identity or confirm that the request is being made by an authorized representative, which may include confirmation of the email address associated with your account.
• • Exercising Your Rights: If you are a California resident and wish to exercise your rights under the CCPA/CPRA, please contact us at info@kolaknot.com We will respond in accordance with applicable law.
• • “Shine the Light”: California residents may request, once per year and free of charge, information regarding disclosures of personal information to third parties for their direct marketing purposes, if applicable. To submit such a request, please contact us at [insert contact email] and include “Shine the Light Request” in the subject line along with your name and mailing address.

European Union & UK Residents (GDPR/UK GDPR Rights)

If you reside in the EU or the UK, you have additional rights under the General Data Protection Regulation (GDPR) and the UK GDPR:

• • Right of Access: You may request access to the personal data we hold about you and receive a copy of that data.
• • Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• • Right to Erasure: You may request deletion of your personal data, subject to legal or contractual obligations.
• • Right to Restrict Processing: You may request that we limit how we process your personal data in certain circumstances.
• • Right to Object: You may object to the processing of your personal data for direct marketing, profiling, or other legitimate interests.
• • Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.
• • Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format, and request that it be transferred to another service.
• • Right to Lodge a Complaint: You have the right to submit a complaint with your local data protection authority if you believe your rights under GDPR or UK GDPR have been violated.
• • For questions or to exercise your rights, please contact us at info@kolaknot.com.

International Users

If you access KolaKnot from outside the United States, your personal information may be transferred to, stored, and processed in the United States and other countries where we or our service providers operate. By using the Services, you acknowledge this transfer. Where required by law, we implement appropriate safeguards to protect personal information during international transfers.

Security of Your Information

• • We take reasonable steps to protect your information in accordance with this Privacy Policy. However, no internet transmission can be fully secure, and we cannot guarantee the security of information you provide. To the extent allowed by law, we are not liable for unintended disclosures.
• • By sharing personal information, you consent to receive electronic communications from us about security, privacy, or administrative matters.
• • In the event of a security breach, we may notify you electronically by posting a notice on the Site or sending an email to you. You may have a legal right to receive this notice in writing

Children’s Privacy

• • KolaKnot is intended for individuals aged 18 and older.
• • We do not knowingly collect or store personal information from individuals under the age of 18.
• • If we become aware that we have collected personal information from someone under the age of 18, we take prompt steps to delete such information.
• • Parents or guardians who believe that their child has provided us with personal information may contact us at info@kolaknot.com to request deletion.

Third-Party Links

• • KolaKnot may include links to third-party websites or services. Clicking these links will take you to the respective third party’s site.
• • Linking does not imply endorsement, sponsorship, or a partnership with these sites, nor does it guarantee their privacy or security practices.
• • We do not control third-party content, and they may collect data, use cookies, or request personal information.
• • We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Policy from time to time. Any revised version will be posted on our app or website with a new “Effective Date.” We encourage you to review the Policy periodically. Your continued use of our services constitutes acceptance of the updated Policy.

Contact Us

If you have questions, concerns, or need support:

Email: info@kolaknot.com
Address: 1012 W ELDORADO PKWY SUITE 731 LITTLE ELM TX, USA 75068